After-sales support that keeps your fleet road-ready
SwapCare is Swap Energy's after-sales service programme for electric motorcycles in the UAE: scheduled maintenance, IoT-based diagnostics, genuine spare parts and 24/7 rider support. It is available to individual riders and to fleet operators on managed uptime agreements.
Everything that keeps a bike in service
SwapCare covers five things: scheduled inspections on a set interval, battery health checks, IoT diagnostics that flag faults remotely, mechanical and electronic repair, and genuine parts specified for the bike. Every technician is trained on Swap Energy hardware.
Scheduled inspections
Brakes, tyres, suspension, and electrical systems on a set interval.
Battery health checks
Verifying each pack is holding its rated capacity.
IoT diagnostics
Remote fault detection that flags a problem before the rider notices it.
Repairs
Mechanical and electronic, by technicians trained on Swap Energy hardware.
Genuine parts
Specified for the bike, not sourced as generic equivalents.
Support that answers at 2am
Delivery doesn't run office hours, so neither does SwapCare. The support team handles troubleshooting by phone, WhatsApp or in-app, roadside assistance, remote diagnostics and resets, service booking, and directions to the nearest station with charged packs.
- Technical troubleshooting by phone, WhatsApp, or in-app
- Roadside assistance and routing to the nearest service point
- Remote diagnostics and system resets
- Service booking and preventive scheduling
- Directions to the nearest station with charged packs available
Uptime as a contractual number
For fleet operators, SwapCare runs as a managed programme: priority servicing, a dedicated support line, preventive maintenance scheduled against actual usage data from Smart Control, and uptime reporting you can hold us to.
The point is not that bikes never fail. It's that when one does, it's off the road for hours rather than days.
Talk to SwapCare
Tell us your fleet size and what needs attention. We'll come back with a service slot and, for fleets, a managed uptime plan.
Dubai, United Arab Emirates+971 56 746 6560 · info@swapenergy.aeMonday to Friday, 09:00 to 17:00
SwapCare questions
What is SwapCare?
SwapCare is Swap Energy's after-sales service programme for electric motorcycles in the UAE, covering scheduled maintenance, diagnostics, genuine parts, and 24/7 rider support for both individual riders and fleet operators.
How much maintenance does an electric motorcycle need?
Considerably less than a petrol equivalent. There's no engine oil, no filters, no spark plugs, no exhaust, and no transmission service. SwapCare servicing focuses on brakes, tyres, suspension, electrical systems, and battery health.
Do I need an appointment?
Booking ahead through the app or the support team gets you a guaranteed slot and a faster turnaround. Walk-ins are accepted at selected locations subject to capacity.
What happens if a bike breaks down mid-route?
Contact SwapCare support by phone, WhatsApp, or in-app. The team will diagnose remotely where possible, route the rider to the nearest service point, or arrange roadside assistance.
Can SwapCare handle a whole fleet?
Yes. Fleet agreements include priority servicing, a dedicated support line, preventive maintenance scheduled from live usage data, and uptime reporting.
Where is the SwapCare service centre?
SwapCare operates from Dubai Industrial City, Saih Shuaib 2, Dubai. Service points and swapping stations are listed in the Swap Energy app.